All parts on our website (including TV Lamps and PCB Boards) are fully tested and guaranteed to be in 100% working order upon arrival. Your item is covered by our 2 month warranty should an issue arise with that item. DLP lamps come with a full 60 days (2 months) standard warranty from the purchase date, while LCD TV lamps are backed with a 6-month warranty.

Important Notes About Ordering:

Please only order by part number: Make sure the part # printed on your item is IDENTICAL to the part # in the listing title. Some TV models may use more than one part # inside that model, so it is important that you replace your part with an identical part.
Ordering parts based on matching model # and/or board #s will result in ordering the wrong part for your TV.
All images presented on our website are images of actual parts.
Before placing your order, please compare your part to the picture, to ensure your part is identical (connectors and components should be in the same layout).

Warranty Terms:

As the purchaser of the electronic part, you are accepting the role of the technician in properly diagnosing your TV & installing the part.
All TV parts and remote controls come with a 60-day (2 month) standard warranty from the purchase date.
Please note that the warranty doesn’t cover any physical damages.
For security and tracking purposes, all of our TV parts and DLP Lamps are marked with our identifier and/or serialized labels so your warranty claim will be visually inspected for those identifying markings. If a marking is not present on the TV part(s), the claim will be denied.
Please do not tamper with or alter your TV part and its labels.

Return Restrictions:

We do not accept exchanges or refunds for the following reasons:

You misdiagnosed your TV, and now realize you need a different part for the repair. Unfortunately, we do not accept returns due to misdiagnosis. In some cases, the incorrect diagnosis and the replacement of the wrong part may cause other parts in the TV to fail. This means we would effectively have to throw out the part as opposed to giving it to a different customer.
You purchased the wrong part #, and it is not compatible with your TV. Prior to checkout, we have a check box stating that you VERIFIED that your part # is identical to the part you are purchasing, and are sure you have diagnosed the TV properly.
Once a customer puts a part inside their TV, we cannot accept that part being returned for resale.

After 30 Days:

After 30 days from purchase, TV Parts Canada will only accept defective products for warranty service. There are no refunds on new, used, opened, unopened, or defective products after the 30-day period.

Warranty Claims Process:

All faulty products will be replaced within the 2-month warranty period. If you experience any issues with your item, please send us an email at [email protected], with the following details:

Your order number
Description of the issue
Attach 2 high-quality pictures of A) Your original part, & B) the part we sent you

We will get back to you ASAP, try to troubleshoot your issue by having you speak to one of our technicians, and send out a replacement item if necessary (must be within the warranty period for your item from date of purchase).

Additional Terms:

There are no refunds on labor, installation, or shipping charges.
TV Parts Canada has the sole right to cancel your return request for the following reasons:
- Customer/Technician misdiagnosed and ordered a wrong product
- Customer/Technician has damaged the part while trying to fix

If you have any questions or concerns, you can contact us prior to checkout at 1-888-532-0544 or 905-532-0544.

Refund and Returns Policy